Privacy Policy

  1. All references to the term “Site” is to this Internet Site; the terms “you” and “your” refers to a visitor of this Site and the terms “Michelin”, “us”, “our” and “we” refers to Michelin Asia (Singapore) Co. Pte. Ltd and its affiliates, sister and parent concerns and its third party partners.

  2. Michelin is committed to maintaining the privacy of our customers and / or persons visiting the Site. This page sets out our policy on how we manage “personal information”. This policy is intended to help you understand how we manage the personal information that we collect, hold, use and disclose, how you can seek access to and correction of that information and, if necessary, how you can make a complaint on our handling of that information.

  3. Types of personal information that are being collected and held

    You may be asked for personal information if you want to take advantage of specific services we and our third party partners offer such as, but not limited to, e-mail enquiries (contact us), user reviews, surveys, social sharing features (such as the Facebook “Like” button or other tools) or specific promotions.

    This Site does not automatically capture or store personal information, other than logging the user’s IP address and session info such as the duration of the visit and the type of browser used. This is recognized by the web server and is only used for system administration and to provide statistics which we use to evaluate use of the Site.

    Parts of our Site use cookies to store information on your computer to enhance your experience of our Site and to store preferences and session information. Your experience of sections of this Site may be degraded if you do not enable cookies to be stored on your computer.

  4. Cookies

    About Cookies

    A cookie is a small file saved on a user’s computer to help store preferences and other information that is used on webpages that they visit. Cookies can save a user’s settings on certain websites and can sometimes be used to track how visitors get to and interact with websites. It is important to clarify that cookies do not collect any personal data stored on your hard drive or computer. To find out more about cookies, visit www.allaboutcookies.org

    How Michelin uses Cookies

    Michelin and its third party partners work with carefully selected and monitored partners who help us use cookies to provide site analytics. Analytics help us to understand how visitors are interacting with a site in order to optimize the site to enhance visitors’ experiences. Also some of these partners may set cookies during your visit to support customization of adverts that you may see elsewhere on the Internet.

    Why does Michelin use cookies?

    Michelin is constantly searching for new ways to enhance its website(s) and improve the service it delivers to you. Michelin uses different types of cookies. Some of these cookies require the online user’s prior permission (advertising cookies) before they can be installed on the user’s device.

    How to delete Cookies?

    You have control over these cookies: you can block them, destroy them or manage the cookie settings. If you would like to disable / block our cookies from your hard drive, you can find out about removing them at http://www.allaboutcookies.org/manage-cookies/index.html. Uninstalling or blocking the cookies used on Michelin websites can impede or even prevent your use of these websites. By using our Site, you agree to the use of cookies and other technologies as set out in this policy. You are free to block our cookies & adjust your browser settings accordingly.

  5. Holding and protecting your personal information;

    You are entitled to access personal information we hold by contacting our privacy officer (via contact details below). Our endeavor will be to respond within 30 days of such a request.

  6. Purposes for which we may collect, use and disclose your personal information;

    You may be asked for personal information if you want to take advantage of specific services we offer such as, but not limited to, e-mail enquiries (contact us), user reviews, surveys, social sharing features (such as the Facebook “Like” button or other tools) or specific promotions from Michelin and/or our third party partners. In each case we will only use the personal information you provide to deliver the services you have told us you wish to take part in. You will be given an opportunity to opt out of further contact if you wish. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

    We may share your personal data with third party suppliers or service providers and our third party partners. These suppliers and service providers and third party partners are contractually obligated to keep your personal data confidential and secure, and they are required to use your personal data only for the needs of the services that were entrusted to them.

  7. Disclosure of personal information to third parties

    We receive services from other Michelin Group companies and external service providers and third party partners, some of which may be located outside your country of residence (see the additional section below titled “Overseas Disclosures”), and your information may be provided to them for this purpose.

    Third parties to whom we disclose your personal information may include :

    1. related Michelin group companies outside your country of residence;

    2. the Robert Parker Wine Advocate group;

    3. persons to whom disclosure of your personal information is necessary in order for us to provide or manage any services or transactions requested by you including :

      1. service providers, such as mail services, delivery agencies; service and support agencies; customer service agents

      2. service providers to whom we subcontract any tasks under our agreements (if any) with you

      3. third party partners with whom we may work with to provide or enhance the products and/or services provided to you

    4. legal, audit, settlement, valuation and any other professional service providers under a duty of confidentiality to us;

    5. analytics and market research service providers who provide marketing, market research, or other related services relating to promotion of our business;

    6. insurers, assessors and underwriters;

    7. fraud reporting agencies;

    8. any potential investors, purchasers or persons wishing to acquire an interest in any part of our business from time to time; and;

    9. any person to whom we are under an obligation to make disclosure under the requirements of any law, rules, regulations or guidelines including, regulators, governmental bodies or industry recognized bodies (all or some of which may be in or outside your country of residence).

  8. Overseas Disclosures;

    As a result of the management structure some recipients of personal information within Michelin may not be located in the country of your residence. While it is not reasonably practicable to list all of the countries to which your information may be transmitted from time to time but such countries are likely be those where Michelin has offices globally. A list of those countries is available through the Michelin website at www.michelin.com. Such organizations may in turn be required to disclose information we share with them under a foreign law.

    When we do share information as above, we remain responsible for that disclosure and will ensure that your personal information is handled according to the requirements of law.

  9. Requesting access to your personal information;

    You are entitled to access personal information we hold by contacting our privacy officer (via contact details below). Our endeavor will be to respond within 30 days of such a request.

  10. Requesting correction of your personal information;

    You are entitled to request that we correct/rectify information that we hold about you. If you would like to do so please contact the privacy officer using the contact details below.

    Any corrective action by us will normally be done within 30 days of a request. Any delay will be notified to you in writing.

    Correction of information is provided free of charge.

  11. Complaints and disputes;

    If you have any complaints or disputes relating to our compliance with privacy laws please contact the privacy officer (via contact details below).

    An acknowledgement of the complaint will be sent within 7 days of receipt. We intend to investigate complaints and resolve them within 30 days of receipt. If we cannot resolve your complaint within this period we will notify you as to the reasons for such non resolution and specify a date when we expect a resolution.

    If we fail to deal with your complaint to your satisfaction you may refer the complaint to the appropriate privacy authorities in your country of residence.

  12. Contacting Us

    If you wish to find out more information, or raise any specific or general concerns about Michelin and our Privacy Policy and practices please contact:

    Name: Michelin Asia (Singapore) Co. Pte. Ltd. Email: contact@michelin.sg Address: 78 Shenton Way, #23-01, Singapore 079120